The Call Comes at 9pm.
Your AI Answers It Anyway.
Families don't call home care agencies at convenient hours. They call after the fall, after the hospital discharge — scared and ready to choose someone. Our AI receptionist answers instantly, 24/7, books the care assessment, and treats every caller like they're your only client.
Hear It Take a Real Home-Care Call
Tap play. These are our AI receptionist handling the three calls a home-care agency cannot afford to miss — an adult child enquiring about care for a parent, a caregiver calling out of a shift, and an after-hours emergency. No scripts. No hold music. Just a calm voice that understands care levels, shift cover, and when to escalate.
The Call You Missed Was Worth $18,000
The average home care client stays 18+ months. One unanswered phone call is a year and a half of revenue walking to the agency down the street.
Worried Families Don't Leave Voicemail
62% of callers won't leave a message. A daughter calling about her mother doesn't wait for a callback — she calls the next agency on her list.
Nearly Half of Calls Come After Hours
Hospital discharges don't follow office hours. Neither do family crises. Almost half of care inquiries arrive after 5pm or on a weekend.
Your Coordinators Are Drowning
Caregiver call-outs, schedule changes, family updates — the phone never stops, and new intake calls get whatever's left.
A Missed Referral Hurts Twice
Discharge planners and case managers stop sending clients to agencies that don't pick up — one missed call can cost you the whole pipeline.
Your Intelligent Virtual Agent, Live in 14 Days
We build your AI receptionist around how your agency already works — your services, your service area, your intake questions, your escalation rules. You approve it, we flip the switch.
Tell Us About Your Agency
Services, coverage area, and who gets escalated and when — one 30-minute call is all we need.
We Train Your AI Virtual Agent
It learns your rates policy, your FAQs, and your tone. You listen to test calls and tweak anything.
Go Live
Forward your line — or just your after-hours and overflow. Every call answered from day one.
Setup to live calls in 14 days · Works with your existing number
AI Virtual Agents Made for Home Care Agencies
One size doesn't fit home care. Your AI virtual agents are configured for your care model, your compliance needs, and your callers.
Non-Medical Home Care
Companion & personal careQualifies inquiries, explains services, and books in-home assessments for companion care, personal care, and respite.
Home Health Agencies
HIPAA-compliant intakeReferral capture from discharge planners, plus on-call nurse escalation when a clinical call comes in.
Senior & Aged Care Agencies
Patient, unhurried callsNo menus, no "press 2" — just a natural conversation paced for older callers.
Franchise Home Care Networks
Consistent across territoriesThe same phone experience at every location, with per-location routing and reporting.
Hospice & Palliative Support
Gentle, immediate triageImmediate live transfer for urgent clinical calls, and compassionate handling of everything else.
Intelligent Virtual Assistants That Never Clock Out
Behind the natural voice is a team of intelligent virtual assistants working your phone line around the clock.
Answers on the First Ring
Every call, 2am included.
No voicemail, no queue — the first thing a scared family hears is a calm, helpful voice.
Knows Who's Calling
Recognizes returning families.
Returning families and caregivers are greeted by name, with their history on hand.
Does the Work
Books, updates, answers, and captures.
Books assessments, updates schedules, answers service and pricing questions, takes referral details.
Escalates What Matters
Live transfer for urgent calls.
Urgent calls transfer live to your on-call staff, with a summary already in their hands.
Logs Everything
Synced before your coffee's done.
Every call transcribed, summarized, and synced to your calendar and CRM automatically.
One AI Receptionist. Every Front-Desk Job.
Everything a great front desk does — and a few things no human team could.
| Capability | What It Means for Your Agency |
|---|---|
24/7 call answering |
Nights, weekends, holidays — 100% of calls picked up, no exceptions. |
New client intake |
Qualifies care needs, budget, and timeline, then books the care assessment. |
Referral capture |
Takes hospital and case manager referrals accurately, every single time. |
Caregiver call-out handling |
Logs the call-out and alerts your scheduler instantly, so a shift never goes uncovered. |
Schedule changes |
Reschedules visits and syncs your calendar in real time — zero double-booking. |
Emergency triage |
Urgent calls are transferred live to your on-call staff, with a summary already in hand. |
HIPAA compliance |
Encrypted, access-controlled, and audit-ready by design — on every single call. |
AI Receptionist Software That Pays for Itself
Agencies using AI receptionist software don't just answer more calls — they sign more clients, keep more caregivers, and spend less doing it.
Up From an Industry Average of 77%
Full-Time Receptionist
Converted Into Booked Assessments
Reported by AI-Answered Agencies
The average home care client stays 18+ months. One answered call can be worth $18,000 in lifetime revenue — agencies taking 30+ calls a day recover $1,000+/day in bookings they were previously losing to voicemail.
See your own numbers.
In a 20-minute demo we'll estimate exactly what missed calls cost your agency each month — and what it takes to get to zero.
Agencies That Stopped Missing Calls
Trusted by home care, senior care, and healthcare teams across the US and Canada · 4.9/5 average client rating
We signed two new clients in the first week — both called after 8pm. The AI answered calls we didn't even know we were missing. Families tell us how easy it was to reach us. That never happened before.
My schedulers finally get to do their jobs. Caregiver call-outs used to eat our mornings. Now they're logged and routed before we walk in. It paid for itself in the first month.
Referral partners noticed immediately. A discharge planner told us we're the only agency that always picks up. That's why we're first on her list now.
Common Questions
What is a home care AI receptionist?
A home care AI receptionist is an AI-powered virtual phone assistant that answers your agency's calls 24/7. It qualifies new inquiries, captures referral details, and books care assessments directly onto your calendar, so no family call ever goes to voicemail — even at 2am after a hospital discharge.
Is it HIPAA compliant?
Yes. Every call is encrypted, access-controlled, and audit-ready by design, so home health and senior care agencies can use it for clinical intake and referral handling with confidence.
Will it discuss rates or pricing over the phone?
It can share your published rates and general pricing policy, but for anything specific to a family's situation it captures the details and books the assessment — so your team scopes the actual care plan, not the AI.
How does it handle caregiver call-outs and schedule changes?
It logs the call-out or change immediately and alerts your scheduler in real time, so a shift never goes uncovered and a family's visit is never silently missed.
Do I need a new phone number?
No. RecepCrews works with your existing agency number. Ring your phone first and forward to the AI only when you're busy or after hours, or let it answer everything — it's your call.
Does it integrate with my calendar and CRM?
Yes. RecepCrews syncs directly with your calendar so every assessment booked appears on your schedule in real time, with full call transcripts synced to your CRM.
Can it handle callers who don't speak English?
Yes. RecepCrews serves families in the languages your community speaks, so a language barrier is never the reason a referral goes to a competitor.
What happens after a care assessment is booked?
The caller gets an instant confirmation, and your team gets an alert with the full call transcript and intake details — often before the call has even ended.
What calls get escalated to a real person?
Routine calls — intake, scheduling, general questions — are handled entirely by the AI. Clinical or urgent calls are routed live to your on-call staff immediately, with a summary already in hand.
The Next Call Decides Who They Choose
Somewhere in your service area tonight, a family is deciding who'll care for their mother. The agency that answers gets the conversation. Make sure it's you.
From $399/month · No setup fees · Cancel anytime · Live in 14 days
